Business Information
Trade name: MONAK
Country of operation: Portugal, European Union
Contact email: help@monak.com
MONAK operates as an independent watch brand offering watches and related accessories through this website. Additional legally required business information may be displayed during checkout, on customer documentation, or within the relevant store policies.
Our Business
MONAK develops and offers watches designed for distinctive, versatile, and modern everyday wear.
Our products are manufactured and prepared with the assistance of specialized production and component partners selected according to our specifications and quality requirements.
The materials, features, dimensions, movement type, water-resistance rating, and other relevant specifications of each watch are presented on the corresponding product page.
For further information about our products and production process, please refer to our Brand Transparency page.
Use of This Website
By accessing and using this website, you agree to use it only for lawful purposes and in a manner that does not interfere with its security, availability, operation, or the rights of other users.
You must not attempt to gain unauthorized access to any part of the website, introduce malicious software, misuse the checkout process, or use automated systems to extract content or data without prior authorization.
Intellectual Property
Unless otherwise stated, the content available on this website, including the MONAK name, logos, written content, graphics, product presentation, photographs, design elements, and overall website structure, is owned by MONAK or used with appropriate permission.
Website content may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written authorization.
Personal and non-commercial use of the website is permitted, provided that no intellectual-property notices are removed or altered.
Product Information
We aim to ensure that all product descriptions, specifications, prices, photographs, and availability information are accurate and up to date.
Product images are intended to represent each item as accurately as possible. However, minor differences may occur because of screen settings, lighting conditions, production updates, or natural variations in materials and finishing.
We reserve the right to correct errors, update product information, change specifications, or withdraw products from sale where reasonably necessary.
Prices and Payments
Product prices are displayed on the website in the selected currency. Any applicable taxes, shipping charges, duties, or additional costs will be shown during checkout where possible.
Payments are processed through secure third-party payment providers. MONAK does not directly store complete payment-card details.
An order is only considered accepted once it has been successfully processed and confirmed by us.
Orders and Availability
All orders are subject to product availability, payment authorization, and verification of the information provided during checkout.
We reserve the right to refuse or cancel an order where there is a pricing error, suspected fraud, unauthorized activity, inaccurate customer information, stock unavailability, or another legitimate operational reason.
Where an order is cancelled after payment has been received, the relevant amount will be refunded using the original payment method, subject to the processing times of the payment provider.
Shipping, Returns and Warranty
Shipping times, delivery estimates, return conditions, refund procedures, and warranty coverage are governed by the relevant policies published on this website.
Customers should review these policies before placing an order, particularly where international shipping, customs duties, return shipping costs, or product-specific warranty exclusions may apply.
- Shipping Policy
- Return and Refund Policy
- Warranty Policy
- Terms of Service
Consumer Rights
Nothing in this Legal Notice limits any mandatory consumer rights that apply under the laws of the customer's country of residence.
Customers located in the European Union may benefit from statutory consumer protections, including rights relating to product conformity, information before purchase, and withdrawal from eligible distance contracts.
Specific conditions and exceptions are explained in our Terms of Service and Return and Refund Policy.
Data Protection
Personal information collected through this website is handled in accordance with applicable data-protection legislation, including the European Union General Data Protection Regulation where relevant.
Information about the categories of data we collect, how they are used, the service providers involved, data-retention practices, and your privacy rights is available in our Privacy Policy.
Cookies
This website uses cookies and similar technologies to support essential website functions, process orders, remember preferences, analyze performance, and, where consent has been provided, support advertising activities.
You can manage non-essential cookies through the cookie preference tools available on the website. Further information is provided in our Cookie Policy.
Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment providers, ecommerce platforms, shipping partners, analytics providers, and social-media platforms.
Third-party websites and services operate under their own terms and privacy policies. MONAK is not responsible for the availability, security, accuracy, or content of external websites that we do not control.
Website Availability
We aim to keep the website available, secure, and functioning correctly. However, uninterrupted access cannot be guaranteed.
Access may occasionally be restricted or interrupted because of maintenance, updates, technical failures, security incidents, third-party service outages, or circumstances outside our reasonable control.
Limitation of Liability
To the extent permitted by applicable law, MONAK will not be liable for indirect, incidental, or consequential losses resulting from the use of, or inability to access, this website.
Nothing in this Legal Notice excludes or limits liability where doing so would be prohibited by applicable law, including liability arising from fraud, wilful misconduct, or mandatory consumer-protection obligations.
Governing Law
This website and its operation are governed by Portuguese law and applicable European Union legislation.
Any mandatory rights available to consumers under the laws of their country of residence remain unaffected.
Where a dispute cannot be resolved directly through customer support, the parties may use any dispute-resolution procedures or competent courts available under applicable law.
Changes to This Notice
MONAK may update this Legal Notice to reflect changes to our business, website, policies, service providers, or applicable legal requirements.
The latest version will always be published on this page. Continued use of the website after an update will be subject to the revised notice.
Last updated: July 2026.
Contact
For questions concerning this Legal Notice, our website, your order, or our policies, please contact our customer-support team.
help@monak.com
