How We Work
```MONAK watches are made to order. The preparation of your watch begins only after your order has been successfully confirmed.
Each piece is assembled individually by hand using the components selected for that specific model. This approach allows us to focus closely on the construction, alignment, operation, and overall presentation of every watch.
Because the watch is created specifically after your order is placed, a preparation period applies before it can be shipped.
```Production Time
```Once your order has been confirmed, the production of your watch begins.
During this stage, the automatic movement, dial, hands, case, crystal, crown, bracelet, and other components are carefully brought together to create the finished watch.
Production normally takes approximately 2 to 3 business days.
This timeframe may vary slightly depending on current order volume, component availability, and the individual requirements of the model ordered.
```Processing and Quality Control
```Once production is complete, the watch enters a separate processing and quality-control stage.
Every watch undergoes rigorous testing and inspection to confirm that it is functioning and presented as intended before it is approved for shipment.
This process includes:
- Testing the operation of the automatic movement
- Checking winding and time-setting functions
- Verifying crown operation
- Checking the movement of the hands
- Testing the date function where applicable
- Inspecting the alignment of the dial and hands
- Checking the case, crystal, bracelet, clasp, and exterior finishing
- Confirming that all visible components are clean and correctly installed
- Completing a final visual inspection before packaging
Processing, testing, and quality control normally take approximately 1 to 2 business days.
If an issue is identified during testing, the watch will not be shipped until the necessary correction has been completed and the watch has passed a new inspection.
```Shipping and Delivery
```Once production, testing, and quality control have been completed, your order is securely packaged and handed over to the relevant shipping carrier.
Estimated delivery time is approximately 4 to 10 business days, depending on the destination, carrier service, customs processing, and local delivery conditions.
Delivery estimates begin from the date the order is dispatched, not from the date the order is placed.
```Estimated Total Delivery Time
```The estimated order timeline is:
- Production: 2 to 3 business days
- Processing and quality control: 1 to 2 business days
- Shipping and delivery: 4 to 10 business days
The estimated total time from order confirmation to delivery is therefore approximately 7 to 15 business days.
Business days do not include weekends or public holidays.
These timeframes are estimates rather than guaranteed delivery dates. In most cases, orders will arrive within the estimated period, but occasional delays may occur due to circumstances outside our reasonable control.
```Free Worldwide Shipping
```MONAK offers free standard shipping worldwide on all orders, with no minimum purchase requirement.
Free shipping applies to the standard shipping method selected by MONAK for the relevant destination.
Additional services, upgraded shipping methods, remote-area fees, customs duties, import taxes, or other charges imposed by local authorities are not included unless expressly stated during checkout.
```Order Tracking
```Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking information.
Please allow approximately 24 to 48 hours for tracking information to become active after receiving the shipping confirmation. In some cases, the parcel may already be moving before the carrier's tracking system displays its first update.
Tracking updates are provided by the carrier and may not always appear in real time.
```Possible Delivery Delays
```Delivery times may occasionally be affected by circumstances outside our reasonable control, including:
- Customs inspections or import processing
- Carrier delays
- Peak shopping periods
- Public holidays
- Severe weather
- Local transportation disruptions
- Incorrect or incomplete delivery information
- Remote delivery locations
- Events affecting international logistics networks
MONAK cannot guarantee exact delivery dates where delays are caused by the carrier, customs authorities, or other circumstances outside our reasonable control.
However, if your order is significantly delayed, please contact us and we will review the tracking information and assist with the carrier investigation where appropriate.
```Customs Duties and Import Taxes
```International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price and remain the responsibility of the customer.
MONAK does not control the amount charged by customs authorities and cannot guarantee whether a particular order will be assessed.
Customs policies vary between countries. We recommend contacting your local customs authority if you require more information before ordering.
Customers are responsible for providing any information or documentation reasonably requested by the carrier or customs authority to complete delivery.
```Incorrect or Incomplete Addresses
```Please review your shipping information carefully before completing your purchase.
Customers are responsible for providing a complete and accurate delivery address, including any apartment number, postal code, access code, company name, or other information required by the carrier.
If you notice an error after placing your order, please contact us immediately at help@monak.com.
We will make reasonable efforts to correct the address, but we cannot guarantee that changes will be possible after the parcel has been processed or transferred to the carrier.
Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be charged to the customer where permitted by applicable law.
```Failed Delivery Attempts
```The carrier may make one or more delivery attempts or direct the parcel to a local ```
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