Who Is Responsible for Your Data
```MONAK is responsible for determining how and why personal information collected through this website is processed.
Trade name: MONAK
Country of operation: Portugal, European Union
Privacy contact: help@monak.com
```Information We Collect
```When you visit our website, place an order, contact us, subscribe to communications, or otherwise interact with MONAK, we may collect the following categories of personal information:
- Full name
- Shipping and billing address
- Email address
- Telephone number
- Order, purchase, return, and warranty information
- Customer-support communications
- Payment and transaction information
- IP address, browser type, device information, and browsing activity
- Cookie identifiers and consent preferences
- Marketing preferences, where applicable
We do not intentionally request sensitive personal information such as health information, racial or ethnic origin, religious beliefs, political opinions, or biometric information.
Please do not provide sensitive personal information unless it is strictly necessary and specifically requested by us for a legitimate purpose.
```How We Collect Information
```We may collect personal information:
- Directly from you when you place an order, create an account, contact us, complete a form, or subscribe to communications
- Automatically through cookies and similar technologies when you browse the website
- From payment, ecommerce, shipping, fraud-prevention, and customer-support providers involved in completing your order
- From advertising or analytics providers where you have provided the required consent
Legal Basis for Processing
```Where the GDPR applies, we process personal information under one or more of the following legal grounds:
- Performance of a contract: where processing is necessary to process your order, receive payment, arrange production and delivery, provide customer support, or manage a return, refund, or warranty request.
- Legal obligation: where we are required to retain or disclose information to comply with tax, accounting, consumer-protection, regulatory, or other legal requirements.
- Legitimate interests: where processing is necessary to prevent fraud, protect our website, improve our services, manage our operations, establish or defend legal claims, or understand general business performance, provided that those interests do not override your fundamental rights.
- Consent: where you have agreed to receive marketing communications or allowed the use of non-essential cookies and similar technologies.
Where processing is based on consent, you may withdraw that consent at any time.
```How We Use Your Information
```We may use your personal information to:
- Process and confirm your order
- Receive and verify payment
- Prepare, package, and ship your purchase
- Send order confirmations, production updates, and delivery information
- Provide customer support
- Manage returns, refunds, warranty claims, and order-related issues
- Detect and prevent fraud, misuse, or unauthorized activity
- Maintain the security and proper operation of our website
- Comply with legal, accounting, and tax obligations
- Analyze and improve our website, products, and customer experience
- Send marketing communications where permitted and where the required consent has been provided
- Measure the effectiveness of our advertising where permitted by law and subject to your cookie preferences
We do not sell or rent your personal information to third parties for their own independent commercial purposes.
```Order and Made-to-Order Information
```Because MONAK watches are prepared on a made-to-order basis, we process order information to arrange the preparation, quality control, packaging, and delivery of each piece.
This may include sharing the information strictly necessary to complete the order with specialized production, component, quality-control, packaging, logistics, and delivery partners.
These partners are only permitted to use the relevant information for the services they provide to MONAK and are expected to handle it securely and confidentially.
```Payment Processing
```Payments are processed through secure third-party payment providers integrated with our ecommerce platform.
MONAK does not directly store complete payment-card details. Payment information is transmitted to and handled by the relevant payment provider in accordance with its own security and privacy practices.
We may receive limited transaction information, such as payment status, payment method, transaction reference, billing details, and information necessary to prevent fraud or manage refunds.
```Cookies and Similar Technologies
```Our website uses cookies and similar technologies to operate essential features, remember preferences, understand website performance, and, where permitted, support marketing activities.
Cookies may include:
- Strictly necessary cookies: required for essential website functions such as security, checkout, shopping-cart operation, and session management.
- Preference cookies: used to remember choices such as language, currency, region, or cookie settings.
- Analytics cookies: used to understand how visitors use the website and help us improve its performance.
- Marketing cookies: used to measure advertising performance and display more relevant communications on third-party platforms.
Where required by law, analytics and marketing cookies will only be activated after you have provided consent.
You can manage or withdraw your cookie choices through the cookie preference panel available on our website. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Further information about the cookies and similar technologies used on this website is available in our Cookie Policy.
```Third-Party Service Providers
```We use carefully selected third-party providers to operate our website, process transactions, prepare and deliver orders, communicate with customers, analyze performance, and protect our business.
These providers may include:
- Ecommerce and website-hosting platforms
- Payment processors and fraud-prevention providers
- Production and order-fulfilment partners
- Shipping, courier, and logistics providers
- Customer-support and communication platforms
- Email and marketing-service providers
- Analytics and website-performance providers
- Advertising platforms, subject to your consent where required
- Accounting, tax, legal, and professional advisers
- Information-security and technical-service providers
These providers may only receive the information reasonably necessary to perform their services. Their processing may also be governed by their own privacy policies and legal obligations.
```When We May Disclose Information
```We may disclose personal information where reasonably necessary:
- To process, prepare, and deliver an order
- To process payments, refunds, or chargebacks
- To prevent fraud or protect the security of our website and customers
- To comply with a legal obligation, court order, or valid request from a competent authority
- To establish, exercise, or defend legal claims
- In connection with a legitimate business restructuring, transfer, merger, or sale, subject to appropriate safeguards
- Where you have otherwise instructed or authorized us to do so
International Data Transfers
```Some of our service providers may process or store personal information outside Portugal or the European Economic Area.
Where personal information is transferred to a country that has not been formally recognized as providing an adequate level of data protection, we will rely on an appropriate legal transfer mechanism where required.
These mechanisms may include contractual protections approved by the European Commission or another safeguard permitted under applicable data-protection law.
```Data Retention
```We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to complete orders, provide support, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may depend on:
- The nature of the information
- The reason it was collected
- Applicable tax, accounting, warranty, and consumer-protection requirements
- The need to prevent fraud or maintain transaction records
- Whether a legal claim or dispute is ongoing or reasonably anticipated
Marketing information is generally retained until you unsubscribe, withdraw consent, or we determine that it is no longer necessary.
Cookie and analytics information is retained according to the settings and retention periods of the relevant technology provider and your consent preferences.
When information is no longer required, it may be securely deleted, anonymized, or retained only where required by law.
```Information Security
```We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, alteration, misuse, or disclosure.
These measures may include encrypted connections, restricted access, secure service providers, account controls, fraud-detection systems, and appropriate internal procedures.
However, no internet transmission, electronic-storage system, or security measure can guarantee complete protection.
Where a personal-data breach occurs, we will assess it and notify the relevant supervisory authority and affected individuals where required by applicable law.
```Marketing Communications
```Where you have provided consent or where otherwise permitted by applicable law, we may send you information about MONAK products, releases, offers, or brand updates.
You may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us at help@monak.com.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an existing order, payment, delivery, return, warranty request, or customer-support matter.
```Your Data-Protection Rights
```Depending on your location and the laws applicable to the processing of your information, you may have the following rights:
- Access: request confirmation of whether we process your personal information and receive access to that information.
- Rectification: request correction of inaccurate or incomplete personal information.
- Erasure: request deletion of personal information in circumstances where we are not legally required or otherwise entitled to retain it.
- Restriction: request that we temporarily limit the processing of your information in certain circumstances.
- Portability: request certain information in a structured, commonly used, and machine-readable format where the legal requirements are met.
- Objection: object to certain processing carried out on the basis of legitimate interests.
- Direct marketing objection: object at any time to the use of your personal information for direct marketing.
- Withdrawal of consent: withdraw consent at any time where processing is based on your consent.
- Complaint: lodge a complaint with a competent data-protection supervisory authority.
These rights are not absolute and may be subject to legal conditions, limitations, or exemptions.
To exercise a privacy right, please contact us at help@monak.com and clearly describe your request.
We may need to verify your identity before completing the request. We will respond without undue delay and generally within one month, subject to any extension permitted by applicable law.
```Right to Lodge a Complaint
```If you believe that your personal information has been processed in violation of applicable data-protection law, you may lodge a complaint with a competent supervisory authority.
In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).
You may also be entitled to contact the data-protection supervisory authority responsible for your habitual residence, place of work, or the location of the alleged infringement.
```Children's Privacy
```Our website and products are not directed toward children, and we do not knowingly collect personal information from children who are not legally able to provide valid consent or enter into a purchase contract.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.
```Third-Party Websites
```Our website may contain links to websites or services operated by third parties.
MONAK does not control the privacy practices, security, or content of external websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
```Changes to This Policy
```MONAK may update this Privacy Policy to reflect changes to our business, website, service providers, legal obligations, or data-processing practices.
The updated version will be published on this page. Where required, we may provide additional notice of material changes.
Last updated: July 2026.
```Contact
```For questions about this Privacy Policy, the use of your personal information, or a request concerning your data-protection rights, please contact us.
help@monak.com
```
